The Many Facets of Job Satisfaction
December 25, 2009 0 Comments
Job satisfaction is the positive feeling that someone
experiences about his job. It includes the positive or negative
feelings that employees hold against their job. The happier people
are within their job, the more satisfied they are said to be. The
job satisfaction of the employees is a major aspect of the
employment policy of large and successful organizations. These
organizations attempt through job design to enhance job
satisfaction and performance using methods that include job
rotation, job enlargement and job enrichment. Satisfaction can be
influenced also by the management style and culture, employee
involvement, empowerment and autonomous work groups. Job
satisfaction is a very important attribute which is frequently
measured by organizations.
There are various methods of determining job satisfaction
which use various indicators to determine the satisfaction levels.
One of the most popular methods to describe job satisfaction is the
job descriptive index (JDI). Job Descriptive Index is a scale used
to measure five major factors associated with job satisfaction: the
nature of the work itself, compensations and benefits, attitudes
towards supervisors, relations with co-workers, and opportunities
for promotion. The JDI was first introduced in 1969 and since then
has been used by over 1,000 organizations in many sectors.
Measurements of strengths and weaknesses within each factors will
tell practitioners where improvements can be made. There are also
other methods of satisfaction that add more indicators. One of them
is the Minnesota Satisfaction Questionnaire which measures 20
scales of satisfaction. Some of them are ability, utilization,
co-workers, moral values, achievement, creativity and recognition,
activity, independence and responsibility (University of Minnesota,
2009).
Even though job satisfaction is measured through common
indicators, it is not perceived the same way throughout different
cultures. Robbins and Judge state that although job satisfaction
appears to be a relevant concept across cultures, that doesn't mean
there are no cultural differences in job satisfaction(Robbins and
Judge, 2009, p. 91). Usually global values are combined with local
cultural values to provide an integrated value
framework within a diversified work environment which affects the
business level of job satisfaction. Po-Keung Ip, in his research
for developing a concept of workplace well-being for greater China,
notes that business well-being is not always associated with
economic well-being. He says that,
There is no denial that people’s well-being is closely affected by
their economic well- being. However, as a result of the increase of
business intensity in people’s daily lives, the effect
of business activities on people’s
general well-being is becoming
profound and difficult to ignore. People’s activities and
interactions with others are increasingly mediated and shaped by
business transactions and processes. It is difficult to imagine
that the basic activities of people—working, learning, interacting,
entertaining, cooperating—can be smoothly conducted without the aid
and involvement of business elements. The goods and services
provided by business in effect form the infrastructure of modern
life without which a comfortable and
normal life is impossible. (2008).
Another study which shows that culture differences affect
the job satisfaction ratings is the one conducted by Benz and Frey.
This study shows that the job satisfaction ratings are higher in
western countries than the rest of the world. This fact indicates
that different cultures weight differently the various parameters
of job satisfaction. As western societies emphasize more on
individual happiness and success and promote a materialistic
approach on employment, in eastern societies moral values, social
responsibility and work life balance value more (Benz and Frey,
2003).
Moving on, there are evidences that job satisfaction is
closely related with the appropriate work life balance. There are
findings that relate the appropriate work-life balance to the
increase of job satisfaction and as a result of job performance. In
the last years the average working time of workers has increased
due to the consumerist culture developed in the western cultures.
Madeleine Bunting ,in her recent book, "Willing Slaves – How the
Overwork Culture is Ruling our Lives", stated that from 1977 to
1997 Americans working full time have increased their average
working hours from 43.6 hours to 47.1 hours each week (Bunting,
2004). This fact causes many people to experience burnout due to
overwork and increased stress. This condition is seen in nearly all
occupations especially in the management section. As a result,
these stressful conditions lead the employees to seek for better
work time arrangements that will accommodate their need for better
work life balance and provide them the ability to cope with their
family responsibilities. A study conducted by Aryee, Luk and Stone
verifies their hypothesis that satisfaction with work schedule
flexibility and supervisor work-family support will be positively
related to organizational commitment and negatively related to
turnover intentions. Their findings revealed not only a positive
but also significant effect of supervisor work-family support on
both organizational commitment and turnover intentions
(Aryee, Luk and Stone, 1998). So we can conclude that work life
balance is an important aspect of job satisfaction.
Another study with interesting conclusions is the one
published by Origo and Pagani which discusses the workplace
flexibility and job satisfaction Europe. Their conclusion is
that
workers attach great importance also to non-monetary aspects
of the job, which are more likely to be improved by many forms of
functional flexibility rather than numerical and working time
flexibility. Given the same wage level, workers may then be more
satisfied (and hence more productive) if they perceive some
enhancement in the intrinsic aspects of their job (such as control
on their tasks and possibility to use their creativity).
(2008)
This implies that job satisfaction indicators are not only
quantitative but also qualitative.
The above findings from various studies can lead to
interesting conclusions for management practices to develop and
retain a satisfying job environment. A major weakness of modern
corporations is the inability to retain their staff. This
phenomenon is mainly caused by high rates of job dissatisfaction.
High employee turnover results to higher costs to recruit and train
new staff members. Especially in cases of highly specialized
firms, like in the technology sector, the cost increases even more.
Smith reports that a low waged employee costs $4000 to $7000 to be
replaced, a middle waged one costs $40000 and a Silicon Valley
employee costs $125000 (Smith, 2001). So the big challenge for the
modern manager is to to find ways to increase job satisfaction and
as a result increase the staff retentionship. Smith also gives
basic guidelines for a successful retention strategy. This strategy
must be based on actions that a manager needs to take. A manager
should always give a clear sense of direction and purpose to his or
her staff, must show that cares about the staff, must provide
flexible benefits, must communicate with the employees, maintain an
engaging environment for them and also award their effort and
performance.
Summarizing, job satisfaction is a worldwide concept and a
major aspect of the employment policy of large and successful
organizations. Although a global concept, job satisfaction is not
perceived the same way throughout the globe. It is closely related
with the local culture and beliefs of each working place. This fact
leads to different ways and methods of measuring job satisfaction
which might not agree on the factors they measure. But even
though, it is obvious that the management of the corporations must
pay attention to this subject and develop effective retention
strategies and increase the satisfaction level within their
personnel in order to gain long term benefits for their
companies.
References
Aryee, S., Luk, V., & Stone, R. (1998, January). Family
responsive variables and retention-relevant outcomes among employed
parents. Human Relations, 51(1), 73.
Benz, M., & Frey, B. S. (2003, November). The Value of
Autonomy: Evidence from the Self-Employed in 23 Countries.
Institute for Empirical Research in Economics.
Bunting, M. (2004). Willing Slaves: How the Overwork Culture is
Ruling Our Lives . HarperCollins Publishers Ltd .
Ip, P. K. (2008, October). Developing a Concept of Workplace
Well-Being. Springer.
Minnesota Satisfaction Questionnaire. (2009, December 3). Retrieved
December/January 3, 2009, from University Of Minnesota website:
http://www.psych.umn.edu/psylabs/vpr/msqinf.htm
Origo, F., & Pagani, L. (2008, March). Workplace
flexibility and job satisfaction: some evidence from
Europe. International Journal of Manpower, 29(6), 539-566.
Robbins, S. P., & Judje, T. A. (2009). Organizational Behavior.
New Delhi: PHI Learning.
Smith, G. (2001). Here Today, Here Tomorrow : Transforming Your
Workforce from High-Turnover to High-Retention. Dearborn Trade, A
Kaplan Professional Company .

In Economics
price elasticity is the concept that measures the sensitivity or
responsiveness of the customers of a product or a service to the
price changes. The mathematical definition of price elasticity is
the below.
Demographic
changes have always been an important factor affecting the economy.
Demographic phenomena have been often detected and characterized by
the scientists and named with distinct names like the Baby Boomers,
the Generation X or the Generation Y. These trends have been
stimulating the economy and triggering various economical events
during the recent history like the recent economic recession.
Reuters has claimed even before the increase of the crisis volume
that the retiring Boomers generation would affect the economy
negatively (Reuters, 2008). The most prominent demographic change
predicted for the next decade is the aging population of the
planet. Bloom and Canning (2004) assert that the segment of the
global population that is age 60-and-older is rising sharply both
in percentage terms and absolute numbers, with the expectation that
it will surpass one billion within two decades. The probable
consequences of this situation will be that pension and health care
expenditures will rise while unemployment will fall, as result of a
smaller labor force offered. Also economists predict that stock
prices will fall while bond prices will rise, suburban property
prices will fall while old people will move to the country side
(Moffatt). It is a dominant opinion that the demand for products
that the elderly people are interested in will increase, resulting
to a price increase. Personally I predict that we will experience
an increase in property investment, in tourism services demand and
in health care services demand.
Economists
possess a variety of tools in their toolbox for assisting them in
taking optimal decisions. One of the most important ones is
marginal analysis. Marginal analysis can be defined as "A technique
used in microeconomics by which very small changes in specific
variables are studied in terms of the effect on related variables
and the system as a whole." (Investowords.com). Marginal analysis
is a method used by economists to determine the optimal level of
activity in an organization. It observes the changes in the values
of some variable, which are called marginal changes and studies the
effects of the change in the values of a depended variable.
Following this methodology, marginal analysis attempts to determine
the maximum marginal benefit, which derives from the values of the
two variables and where the activity is
optimized.
Certainly,
the linear increase of workers within an organization does not
always result in a linear increase of the output. The fundamental
reason behind this phenomenon is that businesses and organizations
are not just collections of individual workers where the work of
each one is added to the final output, but instead, they are
systems that behave as a whole towards a common target. These
systems act as a single organizational unit and its members execute
different roles in order to achieve the common target. The fact
that I want to emphasize is that this situation is true when you
examine it within an organizational unit and not from outside. For
example, if you put 100 doctors within a operating theater you will
not achieve to finish the surgery earlier. Here you examine the
situation withing the organizational unit of the operating theater.
But, if you have 100 doctors within a hospital and you perform ten
surgeries at a time, then here is where you will see the output
increasing. Moving to the next level, hiring 1000 doctors for a
hospital with 10 operating theaters will again not achieve an
output increase. This is where marginal analysis can play a vital
role, which is to determine the marginal benefit, thus the optimal
number of workers within an organizational unit whether this a
team, a small business or a large corporation. Marginal analysis
must be based on this organizational unit concept. But, commenting
various thoughts that have been heard recently, I cannot accept the
argument that minimizing the unemployment will hurt the economy's
productivity. A national economy is not a single organizational
unit with a single way of wok and a single output, so it cannot be
analyzed with techniques that are used for much less complex
systems like business departments and factory units. Most of the
times simplifying complex situations is the source of the biggest
problems.
Economics is
the science of choice. Our daily economic behavior is based on
making the most rational choice under the given circumstances.
Whenever we buy or sell products and services, we weight the facts,
process them and make a choice. The economics is a science that
attempts to evaluate the data and provide the best possible
information and knowledge, in order to perform the best possible
choice. But the choice procedure has an important risk, the
existence of scarcity. Scarcity often leads people, businesses and
states to perform non optimal choices because of inability to
choose what is needed and what is not. The fact that we live in an
unreasonably consuming society is forcing the adoption of habits
and cultural changes that promote irrational economic
decisions.
T
Southwest
Airlines is an American low cost Airline. The company was founded
in 1971, in Texas, by Rollin King and Herb Kelleher with main
purpose to provide low cost, efficient and fun flights inside
United States. Currently, the company servers 64 cities inside
United States by operating a fleet of 500 Boeing 737 aircrafts. It
employees around 35,000 people and operates more that 3,300 flights
a day. Its common stock is traded under the symbol "LUV" on the
NYSE. The financial statistics report a net income of $645 million,
101.9 million passengers carried, total RPMs of 72.3 billion and a
total operating revenue of $9.9 billion. Southwest Airlines
announced that 2008 was the 36th consecutive year of profitability
(Southwest, 2009). This fact ranks Southwest airlines in the most
profitable airlines worldwide. The company has succeeded to
maintain profitability through difficult times for air transports
sector, like after the 11th of September era and the recent rise of
the oil price, periods which led competitors to serious loses even
to bankruptcy. This brought Southwest airlines in an advanced
position against its competitors. The main factor that aid to this
success was the ability to keep the ticket price low while not
compromising on the efficiently and safety of the flight. Southwest
Airlines was able to provide these prices by following successful
business practices. Some of them are the fuel pricing strategy that
protected company's costs from rising during the raise of the oil
price, the "one type aircraft" strategy than reduced the training
expenses for the personnel, the reduction of useless to many people
amenities during the flight like meals or business class seats and
the excellent use of online booking and check-in system. In the
following paragraphs I will analyze which factors I consider as
strengths and which as weaknesses for the company, I will state
what facts I see as opportunities and what as threads and I will
describe an implementation and evaluation plan for my
proposals.



